FAQ

1. Choose your product – Browse our collection and select the options that suit you best.
2. Customize – Upload your logo, adjust sizing within the decoration area, and preview your mock-up.
3. Select quantity – Each product has a minimum order quantity (mixing flavours for the product is okay).
4. Submit for review – Once you're happy with your selections, submit your order for review. Our team will check everything and send you a final approval.
5. Payment – After approval, you'll be notified and can complete your payment. Payment is required before production begins.
6. Production begins – After payment is received and final artwork is approved, your order goes into production. Most items ship within 5–10 business days.

You’ll see an order confirmation screen and receive a follow-up email. If you don’t, please contact us at info@marymacleod.com or 416-461-4576.

Yes. Simply log into your account, visit your account dashboard, click your order history, and click “Reorder.”

Contact us before ordering so we can confirm feasibility and offer alternatives if needed. Rush production or expedited shipping may apply — we’ll always be upfront about what’s possible.

Because everything is made to order, changes can only be made before your order enters production. You’ll receive a final proof for approval — that’s the moment to request edits.

Minimums are based on production requirements, but sometimes a lower quantity can be arranged with an additional fee. Just ask and we’ll look into options.

Yes, we have a minimum order value of $500. This helps us maintain efficient processing and offer the best possible service to our customers.

We offer a variety of tasteful customization options to make your shortbread gift truly your own:

• Cookie Jars: Etched or screened logo, logo sticker
• Clear Rounds: Logo sticker
• Boxes: Logo sticker, custom printed box, hang tags
• Tins: Logo sticker, custom screened tins, hang tags, sleeves

If you have any special requests or need help choosing the perfect customization, just get in touch — we’d love to help!

We accept .EPS, .JPG, .PNG, and .PDF files. If you have something else, feel free to email us — we’ll find a way to make it work.

Yes. Your artwork stays on file so you can reorder effortlessly at any time.

Absolutely. You can provide your Pantone colours when uploading your artwork. If you leave that section blank, we’ll match as closely as possible. Keep in mind: for some items, exact PMS matching isn’t available due to print method limitations — details are noted on each product page.

Yes. Our team can help adjust sizing, check resolution, and ensure your design looks polished before production.

Yes. You’ll receive a final digital proof to review and approve before your order moves into production. This is your opportunity to confirm colours, placement, and spelling.

For physical proof approvals, please let us know at the time of ordering by including a note in your order form or emailing us directly. Physical proofs are available for select products and may add extra production time and cost. Once requested, we’ll confirm availability and provide any applicable pricing or timelines before moving forward.

Yes! You can select from our available flavours when placing your order. Minimum quantities may apply. Just ask — we’re happy to help.

Absolutely. Every order comes with complimentary Mary Macleod’s notecards — included at no extra charge. Simply add your message and upload your logo, and we’ll handle the rest.

Visit our Complimentary Notecards page to view available design options.

Prefer to provide your own message insert or branded note?
We can take care of that too. Just get in touch and we’ll guide you through the process.

We ship across Canada and the U.S. For international deliveries, please contact us — we’ll confirm feasibility and provide a custom quote.

Most orders ship via FedEx or by courier. You’ll receive tracking information as soon as your shipment leaves our facility. For larger orders, we can arrange freight or multi-location shipping.

Yes. We specialize in multi-address fulfillment (ideal for client and employee gifting). You can upload your recipient list during checkout or email it to us.

Of course. You’ll receive a shipping confirmation with tracking details.

We take great care in every batch we bake and every box we send — but if something isn’t quite right, we’re here to help. Please reach out within 5 business days of receiving your order, and we’ll make it right!

We use coconut and almond flour in our Gluten-Free shortbread recipes. Although we do not include nuts in every recipe, there is a possibility that any of our products could contain trace amounts of nut oils. We ask that individuals with nut allergies refrain from eating our products.

It depends on the packaging:

• Clear packages: Shelf life is 3–5 months when stored in a cool, dry place.
• Opaque packages (tins, jars, gift boxes, and sealed boxes): Shelf life is 6–10 months under the same conditions.

Yes! You can request one per finished product, as well as s of our individually wrapped cookies.

You can request up to 24 cookies total, with a maximum of 6 per flavour. If you need more than that, just get in touch — we’re happy to discuss your needs.

Yes — Pre-production s can be arranged. Please note: this may extends production timelines and may incur an additional fee.

Yes. Most of our packaging is fully recyclable or reusable.

We do. Through our Cookie Compassion initiatives, a portion of proceeds from select collections is directed to community food programs. If you’d like to align your order with a cause, let us know.

We accept Visa, MasterCard, and American Express.

Yes. For larger programs or ongoing campaigns, we’ll be happy to prepare custom pricing. Contact us for a quote.