Bite-Sized Answers to Your Big Questions
How does the order processing work?
- Choose your product – Browse our collection and select the options that suit you best.
- Customize – Upload your logo, adjust sizing within the decoration area, and preview your mock-up.
- Select quantity – Each product has a minimum order quantity (mixing flavours for the product is okay).
- Submit for review – Once you're happy with your selections, submit your order for review. Our team will check everything and send you a final approval.
- Payment – After approval, you'll be notified and can complete your payment. Payment is required before production begins.
- Production begins – After payment is received and final artwork is approved, your order goes into production. Most items ship within 5–10 business days.
Can I get a sample of the product I’m interested in?
Yes! You can request one sample per finished product, as well as samples of our individually wrapped cookies.
You can request up to 24 cookies total, with a maximum of 6 per flavour. If you need more than that, just get in touch — we’re happy to discuss your needs.
What types of customization do you offer?
We offer a variety of tasteful customization options to make your shortbread gift truly your own:
- Cookie Jars: Etched or screened logo, logo sticker
- Clear Rounds: Logo sticker
- Boxes: Logo sticker, custom printed box, hang tags
- Tins: Logo sticker, custom screened tins, hang tags, sleeves
If you have any special requests or need help choosing the perfect customization, just get in touch — we’d love to help!
Can I add a personalized message to each gift?
Absolutely. Every order comes with complimentary Mary Macleod’s notecards — included at no extra charge. Simply add your message and upload your logo, and we’ll handle the rest.
Visit our Complimentary Notecards page to view available design options.
Prefer to provide your own message insert or branded note?
We can take care of that too. Just get in touch and we’ll guide you through the process.